Support

Professional support subscription plans are available for running Waldur in production.

Common Terms of Support

  • Hours of coverage
  • Support channel
  • Number of cases
  • Basic
  • Business hours
  • Web
  • Unlimited
  • Premium
  • 24×7
  • Web + Phone
  • Unlimited

Support Response Times

  • Severity 1
  • Severity 2
  • Severity 3
  • Severity 4
  • Basic
  • 2 business hours
  • 4 business hours
  • 1 business day
  • 2 business days
  • Premium
  • 1 hour
  • 2 hours
  • 4 business hours
  • 8 business hours