Waldur is used by Internal IT departments for offering a convenient self-service environment for company departments by providing a simple web-based catalogue of Internal IT services. Waldur integrates natively with Service Desk solution that Internal IT can be using so the introduction of Waldur is not affecting backoffice processes.
The main benefits of using Waldur for Internal IT departments are:
To assure successful implementation of Waldur in a Data center, an agile and evolving approach is suggested. It allows to mitigate the risks related to integration and adoption by users.
Deploy of a minimal Waldur system.
Register offered services.
Setup a Service Desk account for Waldur.
Provide a single support channel for customers.
Setup integration with enterprise LDAP, AD or SAML.
Offer a simple adoption of service for users.
Open service for end-users.
Assure monitoring is configured and backups are running.