Common Terms of Support
- Hours of coverage
- Support channel
- Number of cases
- Basic
- Business hours
- Web
- Unlimited
- Premium
- 24×7
- Web + Phone
- Unlimited
Support Response Times
- Severity 1
- Severity 2
- Severity 3
- Severity 4
- Basic
- 2 business hours
- 4 business hours
- 1 business day
- 2 business days
- Premium
- 1 hour
- 2 hours
- 4 business hours
- 8 business hours