Self-service for Internal IT

Overview

Waldur is used by Internal IT departments for offering a convenient self-service environment for company departments by providing a simple web-based catalogue of Internal IT services. Waldur integrates natively with Service Desk solution that Internal IT can be using so the introduction of Waldur is not affecting backoffice processes.

The main benefits of using Waldur for Internal IT departments are:

A web-based self-service tuned for use cases of Internal IT departments.
Ability for the end users to browse service offerings from Internal IT.
Support of multiple identity providers: local, LDAP, AD or SAML.
Non-intrsive integration with established Service Desk procedures.
Usage dashboards highlighting current, historical and projected consumption of IT resources by company departments.

Implementation

To assure successful implementation of Waldur in a Data center, an agile and evolving approach is suggested. It allows to mitigate the risks related to integration and adoption by users.

Implementation journey

Proof-of-concept

Deploy of a minimal Waldur system.
Register offered services.

Integration with Service Desk

Setup a Service Desk account for Waldur.
Provide a single support channel for customers.

Integrate identity provider

Setup integration with enterprise LDAP, AD or SAML.
Offer a simple adoption of service for users.

Production launch

Open service for end-users.
Assure monitoring is configured and backups are running.